mapalad Privacy Policy – How We Handle Your Data

1. Who This Policy Covers

This Privacy Policy applies to all individuals who visit, register, or use the mapalad platform, including website visitors who have not yet created an account, registered members, and former members whose account data is still subject to retention obligations.

mapalad operates as a Philippine-focused online gaming and sports betting platform. This policy covers data collected and processed in connection with the mapalad website and any related account, payment, game, or support service made available to eligible Filipino adults.

This policy should be read together with the mapalad Terms and Conditions and any additional notices displayed at registration, verification, payment, or promotion stages that describe specific processing activities in more detail.

2. Information We Collect

Information you provide directly

When you register a mapalad account, you provide your legal name, date of birth, gender, residential address, mobile number, and email address. When you deposit or withdraw, you provide payment method details including e-wallet identifiers, bank references, or card information. When you request identity verification, you may submit a government-issued identification document, address evidence, or payment ownership proof.

When you contact the mapalad support team, you create a communication record that includes the content of your messages, timestamps, and the account context associated with the query. If you voluntarily share additional information during a support interaction or complaint, that information is also captured.

Information collected automatically

When you access mapalad, basic technical data is automatically recorded. This includes your IP address, device type, operating system, browser version, pages visited, time spent on each page, session start and end times, and actions taken within the account area. This information helps us operate the platform reliably and review security events.

Game and betting activity data, including placed wagers, selections, stake amounts, results, and promotional redemptions, is recorded as part of normal platform operation. This data is used for account management, financial reconciliation, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3. How We Use Your Information

mapalad uses collected data for the following clear purposes:

• Account management: Creating, maintaining, and securing your mapalad account, processing login requests, and managing account settings.
• Identity and age verification: Confirming that members are at least 21 years old, that account details are accurate, and that payment methods belong to the registered member.
• Payment processing: Handling deposits, withdrawals, balance adjustments, and transaction records through supported Philippine payment channels in PHP.
• Game and betting operations: Recording wagers, settling markets, managing promotions, and maintaining a complete history for each mapalad account.
• Security and fraud prevention: Monitoring login patterns, transaction activity, and game sessions to detect and investigate suspicious or prohibited behaviour.
• Customer support: Responding to queries, investigating complaints, and resolving disputes related to mapalad accounts, games, or payments.
• Responsible gaming: Monitoring activity patterns that may indicate problematic play and providing relevant tools, reminders, or intervention where appropriate.
• Legal and regulatory compliance: Meeting applicable requirements related to identity, anti-money laundering, record retention, and reporting.
• Platform improvement: Using anonymised or aggregated data to analyse how members use mapalad, identify technical issues, and improve features.

mapalad will not use your personal data for a purpose that is incompatible with those listed above without informing you and, where required, seeking your consent.

4. Legal Basis for Processing

mapalad processes personal data on the following grounds:

• Contractual necessity: Processing required to operate an account, settle wagers, process payments, and provide access to mapalad services under the Terms and Conditions.
• Legal obligation: Processing required to comply with applicable identity, anti-money laundering, and record-keeping requirements.
• Legitimate interests: Processing for platform security, fraud prevention, responsible gaming monitoring, and service improvement where those interests are balanced against member privacy.
• Consent: For optional communications such as promotional updates where mapalad asks for and records your agreement before sending.

Where consent is the basis, you may withdraw it at any time by updating your preferences or contacting the mapalad support team. Withdrawal does not affect processing that occurred before consent was removed.

5. Sharing and Disclosure of Personal Data

mapalad does not sell, rent, or trade personal data to third parties for marketing purposes. Data is shared only in the following limited circumstances:

• Service providers: Identity verification partners, payment processors, game content providers, fraud prevention services, and technical infrastructure providers who act on mapalad's instructions and are bound by confidentiality and security obligations.
• Legal requirements: When required by applicable law, court order, or an authorised official request, mapalad may disclose information to a relevant authority.
• Responsible gaming organisations: In limited circumstances involving serious player welfare concerns, mapalad may share relevant information with a recognised support or intervention body.
• Business changes: If mapalad's operations are transferred or restructured, personal data held at that time may be included in the assets subject to reasonable continuity arrangements.

Any third-party service provider receiving mapalad member data is required to handle it only for the specified purpose and to maintain appropriate technical and organisational security measures.

6. Cookies and Site Analytics

mapalad uses cookies and similar technologies to maintain login sessions, remember preferences, detect security events, and collect anonymised analytics about how the platform is used. A cookie is a small data file stored on your browser during a visit.

Essential cookies are required for the mapalad platform to function, including session management and security controls. These cannot be disabled without affecting core platform access. Non-essential cookies, such as performance analytics, may be controlled through your browser settings. Disabling optional cookies does not prevent you from using mapalad but may affect some platform features.

Analytics data collected through cookies is reviewed at an aggregate level to improve performance and user experience. Individual browsing data is not combined with personal identity information for advertising profiling purposes by mapalad.

7. Data Security Measures

mapalad applies technical and organisational controls to protect personal data from unauthorised access, loss, alteration, or misuse. These include encrypted data transmission for sensitive information, access controls limiting staff access to data based on role and necessity, activity monitoring within the platform and account systems, regular review of security practices as technology and risk environments evolve, and processes for identifying and responding to potential data security events.

No security system is completely infallible, but mapalad takes reasonable and proportionate steps to maintain data safety. Members also play a role by using a strong unique password, not sharing login credentials, signing out on shared devices, and reporting suspected account compromise promptly. mapalad will never ask for your complete password or one-time banking verification code.

If mapalad becomes aware of a security incident that creates a meaningful risk to member data, we will take appropriate steps to contain it and communicate relevant information to affected members and authorities in accordance with applicable obligations.

8. How Long We Keep Your Data

mapalad retains personal data for as long as it is needed for the purposes described in this policy, taking into account legal, regulatory, and operational requirements. Key retention considerations include:

• Active account data is retained for the duration of the account and a defined period after its closure to handle outstanding transactions, complaints, or legal obligations.
• Transaction, wager, and payment records may be kept for a period consistent with applicable financial and anti-money laundering requirements.
• Verification documents are retained for the period required by applicable regulations and then securely deleted.
• Support and communication records are kept for a reasonable period to resolve disputes and improve service quality.
• Technical and analytics data is retained according to our operational and security review requirements.

When retention periods end, mapalad destroys or anonymises data in a secure and documented manner. Anonymised data that cannot reasonably be re-identified may be retained for longer-term aggregate analysis.

9. Your Privacy Rights as a mapalad Member

Filipino members have rights in relation to their personal data held by mapalad. These are summarised below:

To exercise a right, contact mapalad at the support email address shown on the website, providing your registered account email address, the specific request, and any relevant details. mapalad will respond within a reasonable period and may ask for identity confirmation before releasing account data.

Exercising a data right will not affect the status or availability of your mapalad account, except where data removal makes it impossible to maintain a valid account under applicable requirements.

10. Children, Minors, and Age Restrictions

mapalad is strictly for eligible adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to anyone under that age. Age verification is applied at registration and may be requested at any point during account use.

If mapalad discovers that an account was registered by a person below the minimum age, the account will be closed, transactions may be reversed where possible, and data will be managed according to applicable rules. If you believe that a minor's data has been submitted to mapalad, contact the support team immediately.

11. Changes to This Privacy Policy

mapalad may update this Privacy Policy when platform features change, applicable requirements evolve, security practices improve, or data handling arrangements are revised. Material changes will be communicated through the website or account area. The effective date at the top of this policy indicates when the current version was last reviewed.

Continuing to use mapalad after a policy update takes effect means that you have had an opportunity to review the changes. If a proposed change materially affects how your data is processed in a way that requires fresh consent, mapalad will ask for it separately before the change applies to your account.

12. Questions, Requests, and Complaints

If you have a question about how mapalad handles your personal data, want to exercise a privacy right, or believe that this policy has not been followed correctly, please contact the mapalad support team at the email address displayed on the website.

When submitting a data request or complaint, include your registered account email address, a clear description of the issue, and any reference numbers that may help locate the relevant records. Do not send passwords, one-time codes, card numbers, or full payment account details in a support message.

mapalad will acknowledge privacy-related requests promptly and aim to resolve them within a reasonable period. If a complaint cannot be resolved directly, you may have the right to raise the matter with an applicable data protection authority under Philippine law.